Office Hours:   Monday-Friday: 9am-5pm      |      Weekends, SA & Aus. Public Holidays: Closed 

Photo sessions & videography jobs, along with collection/drop-off of items for digital conversions can take place outside of these timeframes.

All emails, phone calls/messages, social media messages/comments & website enquires will only be replied to during our office hours.

Social media posts are all scheduled.

Digital Conversions: Turnaround Times

ALL conversion services are an approx. 3-4wk turnaround (unless otherwise specified). An exact ETA will be provided upon collection/drop-off of your items.

For a large bookings & around holiday periods, please allow extra time for your conversions to be ready.

Weekends & public holidays are NOT included in turnaround timeframe, only business days; only Monday-Friday. 

If you are outside of SA & would like to enlist my digital conversion services, please contact me via email to discuss terms, process & for a custom quote. 

FREE Delivery/Pickup area for the Lefevre Peninsula

These suburbs include the following ONLY:

Outer Harbor, North Haven, Osborne, Taperoo, Largs, Largs North, Largs Bay, Peterhead, Exeter, Birkenhead,

Semaphore, Port Adelaide, Glanville, Ethelton, Semaphore Park, Semaphore South.

Otherwise you can collect from my office at North Haven by appointment only. Address provided with a list of dates/times at time of order/booking confirmation via email.

Closed Dates

Throughout the year I do close for extended periods of time. Closure dates will be displayed on my social pages & website.

I  will try to give you as much notice as possible. Christmas/New Year is when I close for the longest period of time.

During my Christmas/New Year break the office is completely closed, however you can still place an order via the website store.

All orders will be processed once when I re-open again.

I'm also closed on all Australian & South Australian Public Holidays. 

Thank you for your understanding.

Pre-order items

Select products are sometimes available as a pre-order item due to their limited qty & availabilities. 

If ordering a pre-order item, full payment is required at time of ordering as per usual. An approximate ETA will be provided via email once you're order is placed.

I will continue to regularly update you on your order status.

Once your item/s are in-stock I'll update you & post your order or organise a delivery/pick-up date with you.

If ordering other physical/printed/posted items in your order with a pre-order item, everything will be shipped together once all items arrive in-stock.

If you need other items sooner, please place seperate orders - you will be charged postage for each order you make, wherever postage is applicable. 

If you have any questions regarding a pre-order item, please don't hesitate to contact me.

Shipping Costs for products

(excludes digital conversion delivery/pickup fees where applicable)

All Australian postage (unless otherwise stated) is a flat-rate $10 postage & handling fee. All items are sent via Australia Post Registered Mail (unless otherwise specified). 

You will be emailed/provided with a tracking number once your order has been sent.

Spend over $150AUD in 1 transaction on the website & your order will automatically qualify* for FREE Australian Postage.

*Some exclusions apply, please CLICK HERE to read our FULL T&CS.

Digital Files

When you order any digital file, it will be provided to you via email as a dropbox link for you to download, save & print yourself.

Turnaround times for this will be displayed on each item when you purchase them. A computer must be used to download & view Dropbox Files.

All digital files are supplied as .pdf files ONLY & set up for A4 printing (unless otherwise stated). Files will be set with multiple items per page.

Purchasing the digital pdf file allows you to print as many as you need.

Files are not editable & are for personal use only - NOT to be resold/shared! 

Party Decorations & design; copyright/licensed/trademarked characters & themes

I DO NOT create ANYTHING with licensed/trademarked characters & themes as it's a breach of copyright law.

I have many alternative options available instead which still match perfectly well

(ie. dog bones & paw print themed decorations can be create instead of using Paw Patrol characters/images/logo/fonts, etc.).

If you can't find an alternative option in the store, please contact me for a custom creation (no extra charge for custom items). 

Have a question that still hasn't been answered above?? 

Please complete the form below with your contact info & question/s and we'll reply within 2 business days.