FAQs

Office Hours

Monday-Friday: 9am-5pm      |      Weekends, SA & Aus. Public Holidays: Closed 

Photo sessions & videography jobs can take place outside of these timeframes.

All emails, phone calls/messages, social media messages/comments & website enquires will only be replied to during our office hours.

Delivery Times - printed/physical items

When ordering on our website you will find a 'Dispatched Within' time under each item that can be posted.

Times are either 4, 7 or 10 Business Days (unless stated otherwise. Business days are Monday-Thursday).

This is once your proof has been approved, where applicable.

Once your order has been dispatched, via Australia Post, it can take up to 10 Business Days for you to receive your order. Orders make take longer than 10 business days or it could be less - this is the approximate time frame given by Australia Post. Any postage delays which may occur are out of our control.

Remember to allow enough time when ordering especially over busy holiday periods.

Turnaround Time: Digital PDF Files

Turnaround for digital pdf files is 3-6 business days, once your payment has been received & your proof/s (where applicable) have been approved.

Times are an estimate only & are subject to change depending on how busy we are. Please refer to individual items/descriptions for more accurate details.

Closed Dates

Throughout the year we do close for extended periods of time. Closure dates will be displayed on our Facebook Page & Website. We will try to give you as much notice as possible. Christmas time is when we close for the longest period of time. During our Christmas/New Year break our office is completely closed, however you can still place an order via our website store. All orders will be processed when we re-open again.

We are also closed on all Australian & South Australian Public Holidays. 

Thank you for your understanding.

Shipping Costs

As of January 6th, 2020  all Australian postage (unless otherwise stated) is a flat-rate $6.20 postage & handling fee.

All items are sent via Australia Post Registered Mail (unless otherwise specified - this may change in the near future). 

You will be emailed/provided with a tracking number once your order has been sent.

Digital Files

When you order any digital file, it will be provided to you via email as a dropbox link for you to download, save & print yourself. Turnaround times for this will be displayed on each item when you purchase them. A computer must be used to download & view Dropbox Files. All digital files are supplied as .pdf files ONLY. Pdf files are set up for A4 Printing (unless otherwise specified). Files will be set with multiple items per page. Purchasing the digital pdf file allows you to print as many as you need. Files will not be supplied any other way and are not editable.

Files are for personal use only & are NOT to be resold/shared! 

Social Media Posts

Majority of our social media posts are scheduled. This means they are pre-planned to post to our various accounts automatically.  Just because you see a post go up, does not mean we are actually online. Posts are scheduled for various times of the day, including times when we are closed or on holidays.

This is to ensure you still see our page even when we are not around.

All comments & messages on social media & email will be replied to during business hours only: 9am-5pm, Monday to Friday