FAQs

Delivery Times

When ordering on our website you will find a 'Delivers Within' time under each item that can be posted. Times are either 2-3wks, 3-4wks or 8-12wks (unless stated otherwise). This is the length of time it will take for you to receive your order from when you submit your order & provide all info! We post your orders ASAP & allow extra time for any postage delays which may occur (please remember these are out of our control).

Remember to allow enough time when ordering especially over busy holiday periods.

Turnaround Time

Unless otherwise stated on our store or via email/facebook message, turnaround times for party decorations are:

Printed Items, 3-4wks &  Digital pdf Files, 2-3wks

These times are once your payment has been received &your proof/s (where applicable) have been approved.

Times are an estimate only & are subject to change depending on how busy we are.

You will be given a proper timeframe once you have submitted your order. 

Closed Dates

Throughout the year we do close for extended periods of time. Closure dates will be displayed on our Facebook Page & Website. We will try to give you as much notice as possible. Christmas time is when we close for the longest period of time. During our Christmas/New Year break our store is completely closed & no orders will be taken during this time. 

We are also closed on all Australian & South Australian Public Holidays. 

Thank you for your understanding.

Shipping Costs

As of January 1st, 2017  all Australian postage (unless otherwise stated) is a flat-rate $10 postage & handling fee.

All items are sent via Australia Post Registered Mail.

You will be emailed a tracking number once your order has been sent.

Digital Files

When you order any digital file, it will be provided to you via email as a dropbox link for you to download, save & print yourself. Turnaournd times for this will be displayed on each item when you purchase them. A computer must be used to download & view Dropbox Files. All digital files are supplied as .pdf files ONLY. Pdf files are set up for A4 Printing (unless otherwise specified). Files will be set with multiple images per page. Purchasing the digital file allows you to print as many as you need. Files will not be supplied any other way and are not editable.

Files are NOT to be resold! 

Social Media Posts

Majority of our social media posts are scheduled. This means they are pre-organsied to post to our various accounts automatically.  Just because you see a post go up, does not mean we are actually online. Posts are scheduled for various times of the day, including times when we are closed or on holidays. This is to ensure you still see our page even when we are not around. All comments & messages on social media & email will be replied to during business hours only: 10am-6pm, Monday to Friday :)