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FAQs
Office Hours
Monday-Friday: 9am-5pm | Weekends, SA & Aus. Public Holidays: Closed
Photo sessions & videography jobs can take place outside of these timeframes.
All emails, phone calls/messages, social media messages/comments & website enquires will only be replied to during our office hours.
Delivery & Local Pickup - printed/physical items
When ordering on our website you will find a 'Dispatched' time under each item that can be posted/picked.
This is the time it takes us to get your order ready to post/ready for you to collect.
For printed/physical items
Dispatch times are either 4, 7 or 10 Business Days (unless stated otherwise. Business days are Monday-Friday).
This is once your proof has been approved, where applicable.
Once your order has been dispatched, via Australia Post, it can take up to 10 Business Days for you to receive your order. Orders make take longer than 10 business days or it could be less - this is the approximate time frame given by Australia Post. Any postage delays which may occur are out of our control.
Remember to allow enough time when ordering especially over busy holiday periods & during COVID-19
You will be emailed a tracking number once your order has been dispatched.
For local pickup items
Standard processing times still apply (either 4, 7 or 10 Business Days, unless stated otherwise. Business days are Monday-Friday).
Once your order is ready for collection you will be emailed a pickup address & a selection of dates and times to collect.
Pickup is from North Haven, SA, 5018
ALL orders MUST be paid in full before any work is started. Physical pickup address WILL NOT be given until your order is ready to collect.
Turnaround Time: Digital PDF Files
Turnaround for digital pdf files is 2-6 business days, once your payment has been received & your proof/s (where applicable) have been approved.
Times are an estimate only & are subject to change depending on how busy we are. Please refer to individual items/descriptions for more accurate
details.
Closed Dates
Throughout the year we do close for extended periods of time. Closure dates will be displayed on our Facebook Page & Website. We will try to give you as much notice as possible. Christmas/New Year is when we close for the longest period of time. During our Christmas/New Year break our office is completely closed, however you can still place an order via our website store. All orders will be processed once when we re-open again.
We are also closed on all Australian & South Australian Public Holidays.
Thank you for your understanding.
Shipping Costs
As of January 1st, 2021 all Australian postage (unless otherwise stated) will be a flat-rate $7.50 postage & handling fee.
All items are sent via Australia Post Registered Mail (unless otherwise specified - this may change in the near future).
You will be emailed/provided with a tracking number once your order has been sent.
Spend over $150AUD in 1 transaction on our website & your order will automatically qualify* for FREE Australian Postage.
*Some exclusions apply, please CLICK HERE to read our FULL T&CS.
Digital Files
When you order any digital file, it will be provided to you via email as a dropbox link for you to download, save & print yourself. Turnaround times for this will be displayed on each item when you purchase them. A computer must be used to download & view Dropbox Files. All digital files are supplied as .pdf files ONLY.
Pdf files are set up for A4 Printing (unless otherwise specified). Files will be set with multiple items per page. Purchasing the digital pdf file allows you to print as many as you need. Files will not be supplied any other way and are not editable.
Files are for personal use only & are NOT to be resold/shared!
Social Media Posts
Majority of our social media posts are scheduled. This means they are pre-planned to post to our various accounts automatically. Just because you see a post go up, does not mean we are actually online. Posts are scheduled for various times of the day, including times when we are closed or on holidays.
This is to ensure you still see our page even when we are not around.
All comments & messages on social media & email will be replied to during business hours only: 9am-5pm, Monday to Friday